​

Agents

​

What Makes Up an Agent

​

How Agents Work

1. A call is triggered (via campaign, CRM API, or inbound routing)
2. The agent connects to the call and follows its system prompt
3. During the conversation, the agent uses its tools and adapts to the caller’s responses
4. After the call, the agent extracts structured data based on the analysis schema
5. Results are delivered via webhook or available in the dashboard

​

Agent Configuration

• Name a human-readable label for the agent
• System prompt the core instructions (supports dynamic variables like {{name}} and {{company}})
• Voice select from available voice providers and voices
• Analysis schema define JSON fields the agent should extract post-call
• Max call duration safety limit to prevent runaway calls

​

Dynamic Variables

{
  "phone": "+14155551234",
  "name": "Jane Smith",
  "agentId": "agent_abc123",
  "dynamicVariables": {
    "company": "Acme Corp",
    "plan": "Enterprise",
    "renewal_date": "2025-03-15"
  }
}

​

Agent IDs

• Triggering calls via the CRM API
• Filtering webhooks to a specific agent
• Querying call results for a particular agent